There is a unique package guid assigned to each MSI file, so Windows will know if it is the right one. 'C:Program FilesWebrootWRSA.exe' uninstall. It must be the exact MSI that was used, and not just a similar one. If you installed the program elsewhere, be sure to modify the path accordingly. Just for the record: If you have access to the original MSI that was actually used to install the product, you can use this to run the uninstall. This command line tool ( msizap.exe) also had a GUI available ( MSICUU2.exe), both tools are deprectated (try the link to the new cleanup tool listed above). In most cases MSI packages can be uninstalled from add/remove programs from the control panel even if you don't have the original installation database for the MSI - the uninstall is run from a cached copy of the original MSI in the system folder %SystemRoot%\Windows\Installer (in some cases this cached MSI could be missing, see section 12 here for potential causes).Įarlier versions of MSI tended to trigger this problem (asking for the original installation media) more often (Office back in the day), and legacy MSI files can still cause uninstall problems that can only be solved using the msizap.exe tool (this tool is deprecated, outdated and no longer supported). Here is a more comprehensive explanation of the problem: Why does MSI require the original. If you experience this with a vendor MSI it is highly recommended that you report the problem to their support team. It is not normal or standard MSI behavior to ask for the original source media - it indicates a badly designed MSI package. Perhaps try the tool linked to in saschabeaumont's answer. Webroot Removal Tool: Quickly remove Webroot software with this easy-to-use tool. This new tool appears to have been deprecated as well. It makes it hard to uninstall and reinstall too when that situation arises. But that feature makes it a bit of what I call a Hydra. This newer support tool can be tried on recent Windows versions if you have defunct MSI packages needing uninstall. Webroot is designed to prevent forceful removal which is fantastic against threats and makes it one of the best security suites on the market. Hope this helps you and/or others in the future.Update, Stein Åsmul: There is a whole list of cleanup approaches here (recommended). Remove-WmiObject -path \\localhost\ROOT\Securit圜enter2:AntiVirusProduct.instanceGuid="" Then this to delete the instance, just edit the GUID section Get-WmiObject -Namespace "root\Securit圜enter2" -Class AntiVirusProduct In PowerShell, the first line below lists all the antivirus, get the GUID for webroot, there maybe more than one, note the GUID will appear broken in two lines, you'll need to copy and paste into notepad to reconstruct it correctly. Then you want to remove Webroot from Windows Management Instrumentation because the sh**ty program doesn't do it for you 99% of the time (otherwise your RMM will think it is still there and it will cause issues with Huntress if you use or plan to use Huntress). Also running webroot system analyzer will completely disable any anti virus program running until the computer is restarted, leaving the computer open for infection from the time the program is ran until it is rebooted. Reg delete "HKLM\SOFTWARE\WOW6432Node\Webroot" /f This has been an issue for a long time I wish it would be addressed with at the least a updated removal tool. The following examples are tasks that you can complete with Appcmd.exe: Create and configure sites, applications, application pools, and virtual directories. Reg Delete "HKLM\SYSTEM\CurrentControlSet\services\WRSVC" /f IIS 8 provides a command-line tool, Appcmd.exe, to configure and query objects on your web server, and to return output in text or XML. Reg Delete "HKLM\SYSTEM\ControlSet002\services\WRSVC" /f Reg Delete "HKLM\SYSTEM\ControlSet001\services\WRSVC" /f Reg Delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WRUNINST" /f Rd /s /q "C:\Program Files (x86)\Webroot\" Yes safe mode is needed most of the time because services remain active.ĭel /f "C:\windows\system32\drivers\wrkrn.sys"ĭel /f "C:\Program Files (x86)\Webroot\*.*" If it doesn't what I do is reinstall, then uninstall.Īfter that I reboot in safe mode and run this batch. Uninstall from Add/Remove programs in Windows settings. ESET does not take responsibility for any damages or loss of data caused by or during the uninstallation of any antivirus software. Windows 11 / Windows 10 64 bit / Windows 10 / Windows Server 2012 / Windows 2008 R2 / Windows 2008 64 bit. Select the program you want to remove from the list and click Uninstall/Remove. Webroot SecureAnywhere Antivirus 9.0.35.12. It should open a captcha box and ask if you're sure. Press the Windows key + R on your keyboard, type appwiz.cpl, and then click OK. Uninstall from command line with -uninstall argument as others pointed above.
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